March 2020 – Mastering requirements, ideation and design for Microsoft Business Applications

The Power of Prototyping during your Dynamics 365 Implementation

by dani.kahilSolution Envisioning 29/03/202007/03/2021Comments are Disabled

We are in the middle of a Dynamics 365 project implementation. I am struggling to get a shared understanding of requirements for a Time Entry functionality that my client has asked us to build. What was supposed to be a simple Time Entry entity with description, date and owner is now evolving to be way …

Envisioning solutions using Universal Resource Scheduling in Dynamics 365

by dani.kahilGeneral 13/03/202007/03/2021Comments are Disabled

The “Universal Resource Scheduling” (URS) has been around for a while and is a key element when planning resource in Dynamics 365 Field Service. The new service scheduling functionality in Dynamics 365 Customer Service now uses URS to help you plan resources to deliver your services. This article aims to cover key concepts to help …